Ruby Orbit LLC (“Ruby Orbit,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://rubyorbit.com or use any of our mobile or web applications (collectively, the “Services”). If you do not agree with the terms of this Policy, please do not access the Services.
1. Information We Collect
1.1. Information You Provide
We collect the information you voluntarily provide when you:
- Create an account or update your profile.
- Connect a CRM, calendar, or other integration.
- Request a demo, customer support, or marketing material.
- Complete a payment.
Typical data we collect includes:
- Name, company, title, email address, postal address, and phone number.
- Login credentials and authentication data.
- Lead data synced from your CRM (contact details, notes, tags).
- Billing details (last four digits of card, billing address – full card data is stored by Stripe only).
1.2. Information Collected Automatically
When you access the Services we automatically collect:
Device and usage data (IP address, browser type, operating system, referring URLs, pages viewed, date/time stamps).
Mobile data (device ID, carrier, OS version) if you use our mobile apps.
1.3 Optional Mobile Permissions
If you grant permission, we may access:
- Contacts to simplify lead imports.
- Calendar to create and manage appointments.
- Push notifications to deliver real‑time alerts.
You can withdraw these permissions in your device settings at any time.
We do not intentionally collect sensitive personal data (e.g., government IDs, health data). Please refrain from uploading such information.
2. How We Use Your Information
We use your information to:
- Provide and maintain the Services and your account;
- Process payments and manage subscriptions;
- Sync and qualify leads and schedule appointments on your behalf;
- Respond to inquiries and provide support;
- Improve and develop new features through analytics and feedback;
- Detect and prevent fraud, security incidents, or misuse;
- Comply with legal obligations.
We process your information only when we have a lawful basis, such as your consent, performance of a contract, our legitimate interests, or compliance with a legal obligation.
3. Sharing Your Information
We never sell your personal information. We share data only:
- Service providers – e.g., Google Cloud, Stripe, Twilio – are bound by contractual data‑protection terms;
- Business transfers – if we merge, acquire, or sell assets, your data may transfer as part of the transaction;
- Legal compliance – when required by subpoena, court order, or applicable law;
- Your instruction – when you connect third‑party integrations (e.g., CRM, calendar) we share data as necessary to enable that integration.
4. Cookies & Tracking Technologies
We use first‑ and third‑party cookies to remember preferences and measure performance. You can manage cookies in your browser settings. Details are provided in our Cookie Notice.
5. Data Retention
We keep your personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law. When your account is closed, we delete or anonymize data within 12 months, except for backups and records we must retain for legal or fraud‑prevention reasons.
6. Data Security
Ruby Orbit uses industry‑standard administrative, technical, and physical safeguards, encryption in transit and at rest, least‑privilege access controls, routine security audits to protect your information. No system is 100 % secure; use the Services at your own risk.
7. Children’s Privacy
The Services are not directed to children under 18. We do not knowingly collect data from minors. If we learn we have, we will delete that data.
8. Your Privacy Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal information, or object to certain processing. Submit requests to info@rubyorbit.com or via the in‑app privacy portal. We will respond in accordance with applicable laws.
9. Do‑Not‑Track & Global Privacy Controls
Browsers may offer “Do‑Not‑Track” or global privacy signals. Ruby Orbit currently does not respond to these signals but may do so if standards emerge.
10. Changes to This Policy
We may update this Policy periodically. The “Effective Date” indicates the latest revision. Material changes will be announced via email or in‑app notice.