RubyOrbit (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard the personal information of users (“you” or “your”) when you use our website, mobile app, and lead engagement services.
1. Information We Collect
1.1. Information You Provide
- Name, email, phone number, and company name when creating an account.
- CRM, calendar, and API credentials when integrating services.
- Lead data uploaded or synced from your connected tools.
1.2. Automatically Collected Data
Device type, browser, IP address, and usage logs.
AI-generated conversation transcripts and time stamps.
Performance data (latency, error rate, response quality).
2. How We Use Your Information
To deliver and improve AI-based lead qualification and scheduling.
To personalize lead engagement and maintain service uptime.
To analyze usage, detect fraud, and prevent abuse.
To contact you for account-related notices or feature updates.
3. Data Sharing and Disclosure
We do not sell your personal data. We may share limited information with: – Subprocessors (e.g., Google Cloud, Twilio) under data protection agreements.
- Law enforcement if required by law or court order.
- Your CRM or calendar service per your integrations.
4. Data Retention
We retain conversation data and metadata as long as your account is active, or as needed for legal, security, and troubleshooting purposes. You can request data deletion at any time.
5. Security
We use Google Cloud encryption, access control, and activity logging. Communications are TLS-secured. Sensitive credentials are stored in encrypted environments.
6. Children’s Privacy
RubyOrbit is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children.
7. Your Rights
You may request access, correction, or deletion of your data by contacting us at info@rubyorbit.com or Click Here
8. Changes to This Policy
We may update this policy periodically. If we make material changes, we’ll notify you via email or app banner.